We accept PayPal, which supports guest checkout with Visa, Mastercard, American Express, and Discover. All transactions are protected by PayPal Buyer Protection.

Yes. All payments are processed through PayPal's encrypted, PCI-compliant gateway. We never store your card details on our servers.

Contact us at info@allcoly.com or WhatsApp +1 (201) 349-7873 within 12 hours of placing your order. Include your order number and we'll do our best to help.

Yes, a confirmation email is sent immediately after checkout. If you don't see it, check your spam or promotions folder.

No. Product prices do not include destination-country customs duties, import taxes, or VAT. These are the customer's responsibility and are collected by the carrier or local customs authority upon delivery.

We offer worldwide shipping. If your country isn't available at checkout, contact us — we're expanding our shipping zones regularly.

Free worldwide shipping on all orders over $69 USD. For orders below $69, shipping is calculated at checkout based on your location and order weight.

Yes. Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account.

If tracking shows no movement for more than 7 days, or your order hasn't arrived within the estimated window, contact us with your order number and we'll investigate with the carrier.

We accept returns within 30 days of delivery for unworn, undamaged items in original packaging with all tags attached. Contact us to initiate a return.

Email info@allcoly.com or WhatsApp +1 (201) 349-7873 with your order number and reason. We'll provide the return address and instructions.

Customers cover return shipping costs unless the item arrived defective, damaged, or incorrect — in which case we cover the cost.

Engraved, personalized, or made-to-order items are final sale and not eligible for return or exchange unless defective.

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. Allow an additional 5–15 business days for it to appear on your statement.

Our products are crafted from carefully selected materials including metals, alloys, natural stones, shells, crystals, and decorative components. Specific details are listed on each product page.

Many pieces use skin-friendly materials, but individual sensitivity varies. If you have known metal allergies, review the product description carefully or contact us before ordering.

Plated or coated finishes may change gradually with regular use, exposure to moisture, sweat, cosmetics, or friction. This is a natural characteristic of fashion jewelry — following our care instructions will extend the life of your pieces.

Moissanite is a lab-created gemstone with exceptional brilliance and a hardness of 9.25 on the Mohs scale — similar in appearance to a diamond at a more accessible price point.

Refer to our Size Guide page for detailed instructions. If unsure, we recommend having your finger measured at a local jeweler.

No, guest checkout is available. Creating an account lets you track orders, save addresses, and check out faster in the future.

Your data is encrypted and never sold to third parties. See our Privacy Policy for full details.

Click "Unsubscribe" at the bottom of any marketing email, or manage your preferences in your account settings.

Monday–Friday, 9:00 AM–5:00 PM (EST). We do our best to respond to weekend inquiries within 1–2 business days.