Contact Us
Contact Allcoly – We're Here to Help
Have a question about your order, shipping, or our jewelry and home decor products? Reach out — we respond within 24–48 hours.
Support Hours
Mon – Fri, 9:00 AM – 5:00 PM (EST)
Weekend messages replied within 1–2 business days.
Frequently Asked Questions
How long does it take to get a response?
We respond to all emails within 24–48 hours on business days (Monday–Friday). WhatsApp messages are typically answered faster during support hours.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email. If you haven't received it, please contact us at info@allcoly.com with your order number.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please reach out to us first so we can guide you through the process.
Do you offer gift wrapping or personalized messages?
Yes! We offer gift-ready packaging for our jewelry and home decor items. Contact us via email or WhatsApp to arrange a personalized gift message.
You can also use the form below to send us a message directly — we'll get back to you as soon as possible.