Heart-shaped blue enamel stud earrings

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.We currently ship to the US, UK, Canada, and select countries worldwide. You will receive your order in 10-15 business days from the date that it is placed by Standard shipping method.

SHIPPING FEE
Standard shipping fee: $6-$10(depending on address)
We offer free shipping for orders over $39 anywhere in the world.

PACKAGING

For environmental protection reasons, we are avoiding excessive packaging and using environmentally friendly materials for packaging as much as possible.

ORDER CUT OFF TIME

Before 23:00 PM (PST) zone in business day（5*24 Hours）

ORDER PROCESS
We want to make sure you get your items as quickly as possible.
Orders will be processed within 1-3 days of ordering and be shipped the next day after the processing day.

SHIPPING TIME
For US orders, it usually takes 7-15 business days to receive the product after we processed the order. For orders outside of US, it usually takes 10-20 business days to receive the package.

SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

TRACKING
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, lots of orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

What happens if I still not receive my order after 30 days?
Kindly inform us via email so we can help you to further check on your parcel status. Usually, we will offer you to resend a replacement with no additional fees. However, if you're not willing to wait anymore for replacement, we need to allow 60 days before we can immediately refund you.

About tax
Taxes may apply to imported goods/services and are subject to national laws. If the goods cannot be received normally due to other tax issues such as customs duties, please contact the local customs for customs clearance and tax information. ALLCOLY is not responsible for any tax invoices charged by its products

Notice:We will make our best effort to deliver your package ASAP. However, additional time may be required due to issues including invalid addresses and custom clearance problems, or Force Majeure such as COVID-19.

RETURNS:


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
Please be aware, the customer is responsible for shipping charges when making returns, and shipping/handling fees of the original purchase are non-refundable. 
We do not accept returns of items that have been worn, scratched, or damaged.
Allcoly Jewelry doesn't cover the cost of return shipping and is not liable for items lost during return shipping. 
We are unable to refund the cost of shipping for your original order.

RETURNS FOR EARRINGS:We are unable to accept returns for earrings due to health and hygiene reasons.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or exchanges on sale items discounted more than 50% ,personalized items, or gift cards. FINAL SALE items cannot be returned or exchanged, unless required by law.



Return Instructions

To start a return, you can sent an E-mail to us:  info@allcoly.com(or yxbr99@gmail.com).  Items sent back to us without first requesting a return will not be accepted. 
Allcoly does not provide pre-paid shipping labels for returns, so you may return orders through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee the successful delivery of your return. 
If your return is accepted, we will send you further information as well as for instructions on how and where to send your package.
You can always contact us for any return questions at info@allcoly.com(or yxbr99@gmail.com)



DAMAGES AND ISSUES


Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Our jewelry is crafted to be cherished and enjoyed for years. Regardless of the price, a little attention and proper maintenance will help preserve its charm and quality.

1. Avoid Contact with Harmful Substances:
Jewelry can be adversely affected by exposure to various substances. To protect your pieces, keep them away from sweat, swimming pool water, skin care products, cosmetics, and other chemicals. These substances can cause tarnishing, discoloration, or damage. For instance, chlorine in pool water can react with metals and cause them to weaken or lose their luster. Similarly, beauty products like lotions and perfumes can leave residues that dull the shine of your jewelry.

2. Cleaning Your Jewelry:
If your jewelry does come into contact with any of these substances, clean it immediately to prevent lasting damage. Use a clean, dry cotton cloth to gently wipe away any residues. For more thorough cleaning, you may use a jewelry cleaning solution suitable for your specific materials. Avoid abrasive cleaners or brushes that might scratch the surface.

3. Proper Storage:
When not wearing your jewelry, store it properly to avoid potential damage. Place each piece in a sealed container or jewelry box to protect it from dust, moisture, and scratches. Using soft pouches or compartments within the container can prevent pieces from tangling or rubbing against each other. Keeping jewelry in a dry, cool place away from direct sunlight can also help preserve its condition.

4. Handling and Wearing Tips:
When putting on or taking off jewelry, handle it gently to avoid bending or scratching. Remove jewelry before engaging in activities that could expose it to harsh conditions, such as swimming, exercising, or cleaning. This will help maintain its appearance and longevity.

5. Maintenance Precaution Card:
With every order, you will receive a maintenance precaution card. This card contains important information specific to the care of your jewelry. Please read it carefully and follow the instructions provided to ensure your jewelry remains in the best possible condition.

6. Material Information:
Our jewelry is crafted from a variety of high-quality materials, including stainless steel, pearls, crystals, zircons, sterling silver, brass, and gold. Some pieces incorporate renewable natural materials, which may show slight imperfections due to their organic origins. These minor flaws are normal and do not affect the overall beauty or functionality of the jewelry.

By adhering to these care tips, you will help ensure that your jewelry maintains its beauty and value over time. Proper maintenance not only enhances the longevity of your pieces but also keeps them looking as stunning as the day you first wore them. For any specific concerns or questions about your jewelry, please refer to the maintenance precaution card included with your order or contact our customer service for assistance.

Thank you for choosing our jewelry and for taking the time to care for your cherished pieces.